Shipping policy

TERMS & CONDITIONS

Last updated: August 2026

Welcome to OUTER SEASON.

These Terms & Conditions govern the use of our website and the purchase of products offered by OUTER SEASON. By accessing our website, placing an order, or purchasing any of our products, you agree to be bound by these Terms & Conditions.

Please read them carefully before placing an order.

1. GENERAL

OUTER SEASON offers a curated selection of outerwear and fashion pieces, including limited-quantity and higher-value coats.

Due to the limited availability and value of certain items, orders are considered confirmed only after successful online payment.

We reserve the right to update or modify these Terms & Conditions when necessary. The version applicable to your purchase is the version available at the time your order is placed.

2. PRODUCTS & AVAILABILITY

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

Please note that colours and textures may appear slightly different depending on your screen, lighting conditions and device settings. Certain natural materials may also have slight variations in texture, colour or appearance. Such natural variations are not necessarily considered defects.

Many OUTER SEASON pieces are available in limited quantities. Adding an item to your shopping bag does not reserve or guarantee its availability.

An item is secured only once the order has been successfully completed and payment has been received.

In the rare event that an item becomes unavailable after payment, we will contact you and arrange a full refund for the unavailable item.

3. PRICES

All prices are displayed in the currency indicated on our website.

Any applicable taxes will be included or calculated in accordance with the information provided during checkout and applicable law.

Where applicable, delivery charges or other additional costs will be clearly displayed before the customer completes the purchase.

OUTER SEASON reserves the right to change product prices at any time. Any price change will not affect orders that have already been successfully placed and confirmed.

4. PAYMENT

OUTER SEASON accepts online payment only.

We do not offer cash-on-delivery payment unless explicitly stated otherwise on our website.

This online-payment-only policy allows us to securely confirm purchases, particularly because many of our coats are higher-value pieces and are available in limited quantities.

Your order is considered confirmed only after the payment has been successfully processed.

Payment information is processed through the payment services made available at checkout. OUTER SEASON does not intentionally store complete payment card details where these are processed directly by an authorised third-party payment provider.

If a payment is declined, cancelled or otherwise unsuccessful, the order will not be considered confirmed.

5. ORDER CONFIRMATION

After successfully placing an order, you will receive an order confirmation using the contact details provided during checkout.

Customers are responsible for ensuring that all information submitted when placing an order, including name, delivery address, telephone number and email address, is complete and accurate.

If you notice an error in your order information, please contact us as soon as possible. Once an order has been prepared or dispatched, we may not be able to change the delivery information.

OUTER SEASON reserves the right to cancel or refuse an order in cases including suspected fraud, payment issues, obvious pricing errors, stock discrepancies or other legitimate reasons permitted by applicable law.

If we cancel an order after payment has been received, the relevant amount will be refunded.

6. DELIVERY

Our standard estimated delivery time is 10-14 business days, can be faster, unless a different delivery period is specified on the relevant product page or during checkout.

Business days exclude Saturdays, Sundays and official public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, customs procedures, public holidays, weather conditions or periods of exceptionally high demand.

Once your order has been dispatched, you may receive tracking information where tracking is available.

Customers are responsible for providing a complete and correct delivery address.

For international orders, customs duties, import taxes or other charges may apply depending on the destination country. Where such charges are not included at checkout, they may be the responsibility of the recipient, subject to applicable law.

7. RETURNS — 14-DAY RETURN PERIOD

We want you to be satisfied with your OUTER SEASON purchase.

Eligible products may be returned within **30 days**, calculated in accordance with the applicable consumer rules and the return information provided with your order.

To qualify for a return, the item must be returned:

* unworn and unused;

* in its original condition;

* without stains, marks, odours, damage or signs of wear;

* with all original labels and tags attached;

* with any original packaging and accessories supplied with the item.

Customers should take reasonable care of products while they are in their possession.

Items that show signs of use beyond what is reasonably necessary to inspect their nature, characteristics, fit or appearance may be subject to a reduction in the refundable amount where permitted by applicable law.

8. HOW TO RETURN AN ITEM

A return form / return document will be provided with your order where applicable.

Please complete the requested return information carefully, including the bank account details required for the refund where this refund method is applicable.

The returned product should be securely packaged to prevent damage during transportation.

Please follow the return instructions included with your shipment.

Unless otherwise stated or required by applicable law, return shipping costs are the responsibility of the customer.

We recommend retaining proof of shipment until your return has been processed.

9. RETURN INSPECTION

All returned products are inspected after they are received by OUTER SEASON.

The inspection is carried out to confirm that the product meets the applicable return conditions and has not been worn, damaged, altered or otherwise used beyond reasonable inspection.

Please take particular care when trying on garments to avoid contact with make-up, perfume, self-tanner, deodorant, cosmetics or other substances that may mark or affect the garment.

If the return complies with our return requirements, the refund will be approved.

Nothing in this section limits any mandatory consumer rights available under applicable law.

10. REFUNDS

Once your returned item has been received and inspected, we will process the refund in accordance with the applicable return procedure.

Where refunds are made by bank transfer, the refund will be sent to the bank account specified by the customer on the return form provided with the shipment.

Customers are responsible for ensuring that the bank account information supplied on the return form is complete and correct.

Refund processing times may vary depending on the customer's bank and payment provider.

Original delivery costs and return shipping costs will be treated in accordance with applicable consumer law and the circumstances of the return.

11. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from the product you ordered, please contact OUTER SEASON as soon as reasonably possible and provide your order details and, where appropriate, photographs showing the issue.

We will review the matter and provide an appropriate solution in accordance with applicable consumer law.

This may include replacement, repair, refund or another legally appropriate remedy depending on the circumstances.

12. LIMITED-QUANTITY PRODUCTS

Certain OUTER SEASON collections and coats are produced or offered in limited quantities.

Availability cannot be guaranteed until an order has been successfully completed and payment has been confirmed.

We cannot guarantee that a returned or sold-out limited piece will become available again.

13. CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible in 12 hours.

If the order has not yet entered preparation or dispatch, we may be able to cancel it directly.

If the order has already been dispatched, the applicable return procedure may need to be followed.

Nothing in this section limits any statutory cancellation or withdrawal rights available to consumers under applicable law.

14. PROMOTIONAL CODES & OFFERS

Promotional codes, discounts and special offers may be subject to separate conditions, including validity periods, eligible products and minimum order requirements.

Unless expressly stated otherwise, promotional codes cannot be combined.

OUTER SEASON reserves the right to cancel or refuse the use of promotional codes in cases of misuse, fraud or technical error, subject to applicable law.

15. INTELLECTUAL PROPERTY

All content displayed on the OUTER SEASON website, including the OUTER SEASON name, logo, branding, graphics, website design, original photographs, product descriptions and other original materials, is protected by applicable intellectual property laws.

Such content may not be copied, reproduced, distributed, modified or used for commercial purposes without prior permission from OUTER SEASON or the relevant rights holder.

16. WEBSITE USE

You agree not to misuse the OUTER SEASON website or attempt to interfere with its security or normal operation.

You must not knowingly introduce malicious software, attempt unauthorised access to the website or its systems, or use the website for fraudulent or unlawful purposes.

17. PERSONAL DATA & PRIVACY

Personal information provided when placing an order will be processed for purposes including order fulfilment, payment processing, delivery, returns, customer service and compliance with applicable legal obligations.

Further information regarding the collection and processing of personal data should be provided in our Privacy Policy.

Where cookies or similar technologies are used, additional information may be provided in our Cookie Policy.

18. LIABILITY

OUTER SEASON will exercise reasonable care in providing its products and services.

To the fullest extent permitted by applicable law, OUTER SEASON will not be responsible for losses caused by circumstances outside its reasonable control.

Nothing in these Terms & Conditions excludes or restricts liability that cannot legally be excluded or restricted, nor does anything in these Terms affect mandatory consumer rights.

19. FORCE MAJEURE

OUTER SEASON will not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruption, strikes, governmental restrictions, customs delays or other comparable events.

20. GOVERNING LAW & CONSUMER RIGHTS

These Terms & Conditions are governed by the laws applicable to OUTER SEASON and its operations, without limiting any mandatory consumer protection rights that may apply to customers in their country of residence.

Where mandatory consumer legislation provides rights that cannot be excluded by contract, those rights remain fully applicable.

21. CONTACT

For questions regarding orders, delivery, returns, refunds or these Terms & Conditions, please contact:

OUTER SEASON

Customer Care

Email: info@outerseason.com

Registered company: Clean Point 21

Registered address: str. Nevestina skala, 16, Sofia

Company / Registration No.: 206746749

By placing an order with OUTER SEASON, you confirm that you have read and accepted these Terms & Conditions.